Effective date: October 16, 2026

This policy applies to purchases made directly from HOF Parts at hofparts.com. It explains our standard return terms for U.S. orders. Mandatory rights that apply to your purchase take priority over any conflicting provision below.

30-Day Returns

You may request a return of an eligible standard-stock part within 30 calendar days after delivery. For an ordinary change-of-mind or customer-ordering-error return, the part must be unused, uninstalled, unmodified, complete, and in resalable condition. Please use its original packaging or equivalent protective packaging suitable for the part's weight.

Please provide your order number, receipt, or other information that allows us to verify the purchase. Discounted items follow the same return terms unless a specific final-sale restriction was clearly disclosed before purchase.

Wrong Parts, Incorrect Labels, or HOF Fitment Errors

If we send the wrong part, the part is incorrectly labeled, or we supply an incorrect part based on our recommendation after you provided accurate and complete machine and part information, we will arrange a return or replacement at no cost to you. No restocking fee applies. HOF Parts will pay the necessary standard return and replacement shipping.

If you choose a refund instead of a replacement for an HOF error, we will refund the affected item's purchase price, applicable tax, and the original standard shipping charge attributable to that item. Please contact us before returning the part so we can arrange the appropriate shipping method.

Customer-Ordered Returns and Shipping Costs

If you no longer need the part or ordered the wrong part yourself, you are responsible for return shipping. Original outbound shipping charges already paid are not refundable for these voluntary returns, except where required by law. We do not charge a standard restocking fee on ordinary eligible returns. The limited exception below may apply to purchases for an unintended application.

If an order was advertised with free outbound shipping, we will not retroactively deduct an outbound shipping charge from your refund. You remain responsible for return shipping on a voluntary return. If you ask us to arrange a return label or freight pickup at your expense, we will disclose the actual charge and obtain your agreement before arranging it. Do not send a shipment freight collect or bill shipping to HOF Parts without authorization.

Limited 25% Restocking Fee

A 25% restocking fee may apply only to an otherwise eligible, non-defective part purchased for a machine or application outside the intended uses identified on the product page or in our written quotation. An incorrect order does not automatically incur this fee. The fee is calculated on the returned item's purchase price after discounts, excluding tax and shipping.

We will apply this fee only where the fee and its applicable conditions were clearly disclosed before purchase and charging it is permitted by applicable law. We may waive the fee. If it applies, we will explain the reason and exact amount before you send the return. No restocking fee applies to HOF errors, incorrect labels, delivery damage, an approved warranty claim, or a return or cancellation for which applicable law requires a refund without that fee.

How to Request a Return

1. Email support@hof-inc.com, reply to your order confirmation, or use our Contact Us page. Include your order number, part number, quantity, reason for return, and relevant photos.
2. We will provide return instructions and the correct return address. Please obtain authorization before sending the part. The date you first contact us determines whether your request was made within the 30-day period; our response time will not make a timely request late.
3. Send an authorized ordinary return within 14 calendar days after we provide the authorization and instructions, unless we agree to an extension. Contact us if a freight pickup or other practical issue requires more time.
4. Pack the part securely, retain proof of shipment, and provide tracking information when available. Heavy parts may require a crate or pallet.

Return authorization helps us route and process your shipment. It does not eliminate any non-waivable statutory return or refund right. Do not return goods to the address printed on a shipping label unless we confirm that address.

Items Not Eligible for Ordinary Returns

Used, installed, modified, incomplete, or customer-damaged parts are not eligible for ordinary change-of-mind returns. Custom-made, special-order, or final-sale items are excluded only when that restriction was clearly disclosed before purchase. These restrictions do not remove remedies for HOF errors, goods that do not match their description, covered defects, or other rights required by law.

Damaged or Defective Parts and Warranty Claims

Please inspect your shipment promptly and contact us if a part is damaged, defective, or incorrect. Keep the part, packaging, shipping labels, and any photos or videos needed for assessment. Do not install a visibly damaged or incorrect part. We will help resolve delivery damage and, where appropriate, coordinate with the carrier. A signed delivery receipt or failure to note concealed damage at delivery does not automatically disqualify a claim.

For a valid claim involving a defective part or damage in delivery arranged by HOF, we will provide the applicable remedy without a restocking fee and arrange necessary standard return shipping at our expense. Please obtain instructions before arranging a return.

The 30-day ordinary return period does not shorten a product warranty or any applicable statutory rights. New HOF track rollers carry the stated limited warranty of 12 months from delivery or 2,000 operating hours after installation, whichever comes first, for covered defects in materials and workmanship. Warranty claims are assessed under the applicable warranty terms; ordinary return conditions requiring an unused or uninstalled part do not prevent a valid warranty claim.

Inspection and Refunds

We aim to inspect ordinary returns within 7 business days after receipt. If additional evaluation is necessary, we will explain the reason and provide an update. Once approved, we will issue the refund to the original payment method within 7 business days, or sooner if required by law. We will not delay a refund beyond an applicable legal deadline. Your bank or payment provider may require additional time to post the credit.

Your refund includes the returned item's purchase price and applicable refundable tax, less only the charges permitted by this policy and applicable law. We will explain any deduction. We will not substitute store credit for a monetary refund without your agreement, except where the original payment itself was store credit or a gift card and applicable law permits refunding it that way.

Cancellations and Shipping Delays

You may cancel a standard-stock order before dispatch for a full refund. If it has already shipped, the applicable return process applies. Any custom-made or special-order cancellation restriction must be clearly disclosed before purchase and remains subject to mandatory legal rights.

If we cannot ship within the promised time, or within the legally applicable period when no time was stated, we will notify you and provide the cancellation or delay-consent options required by law. For a cancellation requiring a refund under the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will refund the amount required by that Rule, including applicable shipping and other charges, within the required deadline. For payments through a third-party credit provider and other usual payment methods, that deadline is 7 working days after cancellation. No restocking or cancellation fee applies to that refund, and it is not subject to return inspection or internal approval.

Contact and Applicable Rights

For assistance, email support@hof-inc.com or visit Contact Us. You may request a written copy of this policy at no charge. Before ordering, please contact us with your machine model, serial number, and original part number if you need fitment assistance.

This version applies to orders placed on or after the effective date above. Earlier orders remain subject to the terms provided when they were placed. This policy does not exclude or limit non-waivable warranties, remedies for defective or misdescribed goods, or other rights under applicable law. For deliveries outside the United States, any mandatory local cancellation, withdrawal, return, and refund rights take precedence, including applicable European Union withdrawal rights.